Welcome to CHHAP (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of [www.chhap.store] and our services (collectively, the “Services”). By using the Services, you agree to these Terms as well as our [Privacy Policy] and [Refund & Return Policy] (together, the “Policies”).
If you do not agree, please do not use the Services.
1) About Us
Business name: CHHAP (by ASHUTOSH)
Registered address: Nanded, Maharashtra 431602
Support email: indigitalmore@gmail.com
2) Eligibility & Accounts
You must be at least 18 years old (or use under guardian supervision). You are responsible for safeguarding your account credentials and all activities under your account.
3) Products & Made-to-Order Nature
All apparel is made-to-order. Minor color/placement variations can occur due to screens and printing processes. Size charts are provided; please review before ordering.
4) Pricing, Taxes & Availability
Prices are shown in INR and may change without notice. Taxes, shipping, and fees (if any) are shown at checkout. We may limit quantities or refuse/cancel orders at our discretion (with refund where applicable).
5) Orders, Acceptance & Cancellations
An order is an offer to buy; acceptance occurs when we confirm or dispatch.
Cancellations (by you): Allowed before production/printing begins (typically within 12 hours of payment). After production or dispatch, orders cannot be cancelled.
Cancellations (by us): If we must cancel (e.g., inability to fulfill), we will refund to the original payment method.
6) Shipping & Delivery
Estimated delivery timelines are shown at checkout and in emails. Delays may occur due to courier/network issues or force majeure. Title and risk pass on delivery to your address. Provide accurate shipping details to avoid delays.
7) Returns, Replacements & Refunds
Because items are made-to-order, we do not accept returns or exchanges for change-of-mind, dislike, or wrong size chosen.
We will repair/replace/refund if:
the item is defective or damaged on arrival,
you received the wrong item/size/print what you ordered on the website but received something different. (refer size chart before ordering)
the item is not as described, or
the order is lost or unreasonably delayed beyond the promised timeline (not due to your unavailability/incorrect address).
How to report: Email indigitalmore@gmail.com within 7 days of delivery with order ID and clear photos/video (product, packaging, shipping label). If a return pickup is needed, we’ll guide you. Approved refunds are issued to the original payment method within a reasonable time per processor/RBI norms.
See our detailed [Refund & Return Policy] (incorporated by reference).
8) Payments
We use secure third-party processors (e.g., [Razorpay/PayU/Stripe]). We don’t store full card/UPI details. Failed or duplicate payments detected by the gateway are refunded as per gateway/RBI rules.
9) Promotions, Coupons & Store Credits
Promo codes are single-use unless stated, non-transferable, and may have category or time restrictions. Misuse may void the benefit. Store credits/gift cards (if offered) are governed by their specific terms.
10) User Content & Reviews
If you post or submit content (reviews, photos, tags), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, and display that content for marketing and Service operation, subject to our Privacy Policy. You warrant you own rights to such content and it does not infringe third-party rights or laws.
11) Intellectual Property
All site content, trademarks, graphics, and designs are our or our licensors’ property. You may not copy, modify, distribute, or use them except as allowed by these Terms or with prior written consent.
12) Acceptable Use
Do not misuse the Services (e.g., attempt unauthorized access, interfere with operation, engage in fraudulent purchases/chargebacks, or upload unlawful content).
13) Third-Party Services
Our Services may link to or integrate third-party tools (payment gateways, couriers, analytics, manufacturing). We are not responsible for third-party sites/services—review their terms and policies.
14) Disclaimer of Warranties
Services and products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties (express or implied), including merchantability, fitness for a particular purpose, and non-infringement—except as expressly provided in these Terms or required by law.
15) Limitation of Liability
To the maximum extent permitted by law, our total aggregate liability for any claims arising out of or related to the Services or products shall not exceed the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, or consequential losses.
16) Indemnity
You agree to indemnify and hold us harmless from claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of law or third-party rights.
17) Privacy
Your use of the Services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your data, your rights, and our grievance redressal process.
18) Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Subject to applicable law, disputes will be subject to the exclusive jurisdiction of the courts at, India.
(Optional) You and we may first attempt good-faith resolution via email; unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, s, language English, with one arbitrator.
19) Changes to Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Material changes may be notified on the Site and/or by email where appropriate. Continued use after changes means you accept the updated Terms.
20) Contact & Grievance Redressal (India)
Questions about these Terms or complaints about our Services:
Grievance Officer:Ashutosh — indigitalmore@gmail.com.We aim to acknowledge within 48 hours and resolve within 30 days.
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